{"id":30975,"date":"2024-12-23T20:02:29","date_gmt":"2024-12-23T17:02:29","guid":{"rendered":"https:\/\/saudi-gift.com\/politique-dechange-et-de-retour\/"},"modified":"2025-01-07T16:11:29","modified_gmt":"2025-01-07T13:11:29","slug":"politique-dechange-et-de-retour","status":"publish","type":"page","link":"https:\/\/saudi-gift.com\/fr\/politique-dechange-et-de-retour\/","title":{"rendered":"Politique d&rsquo;\u00e9change et de retour"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Comment puis-je \u00e9changer ou retourner un produit que j&rsquo;ai command\u00e9 aupr\u00e8s de Saudi Gift ?<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Saudi Gift est une place de march\u00e9 en ligne compos\u00e9e de vendeurs ind\u00e9pendants qui g\u00e8rent leurs boutiques en ligne de mani\u00e8re autonome. Notre premier objectif est la satisfaction et l&rsquo;int\u00e9r\u00eat du client et la pr\u00e9servation de ses droits dans le cadre des contr\u00f4les et des dispositions pr\u00e9vus par le minist\u00e8re du commerce du Royaume d&rsquo;Arabie saoudite.<br\/>Il convient de noter que chaque vendeur du Saudi Gift Market est responsable de ses propres politiques de retour ou d&rsquo;\u00e9change, qui peuvent varier d&rsquo;un magasin \u00e0 l&rsquo;autre en fonction de la nature des produits qui y sont vendus.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Les vendeurs ne sont pas tenus d&rsquo;accepter les retours, les \u00e9changes ou les remboursements, sauf si cela est indiqu\u00e9 dans la politique de leur magasin.<br\/>Vous pouvez (\u00e9changer\/retourner) les produits s&rsquo;ils ne vous plaisent pas ou ne r\u00e9pondent pas \u00e0 vos ambitions dans un d\u00e9lai de 3 jours \u00e0 compter de la date d&rsquo;achat, et ce uniquement au sein du Royaume d&rsquo;Arabie Saoudite et aucun \u00e9change ou retour ne peut \u00eatre effectu\u00e9 pour toute commande exp\u00e9di\u00e9e en dehors du Royaume.<br\/>Vous devez nous informer de votre volont\u00e9 d&rsquo;annuler la commande en contactant le num\u00e9ro WhatsApp du magasin figurant sur la page d&rsquo;accueil dans l&rsquo;heure qui suit la passation de la commande et nous dire directement que vous souhaitez annuler la commande afin d&rsquo;\u00e9viter les pertes li\u00e9es \u00e0 la pr\u00e9paration et \u00e0 l&#8217;emballage de la commande.<br\/><br\/><br\/>Nous ne sommes pas responsables de la non-r\u00e9ception de votre commande si vous entrez un mauvais num\u00e9ro dans la commande. Tous les magasins se conforment aux directives du minist\u00e8re saoudien du commerce pour convenir des droits des consommateurs, ce qui oblige tous les magasins \u00e0 : La possibilit\u00e9 d&rsquo;\u00e9changer ou de retourner le produit ou la marchandise s&rsquo;il est prouv\u00e9 qu&rsquo;il est falsifi\u00e9, d\u00e9fectueux ou endommag\u00e9.<br\/>Dans le cas o\u00f9 les donn\u00e9es commerciales ne correspondent pas \u00e0 la r\u00e9alit\u00e9, car il y a une diff\u00e9rence entre les caract\u00e9ristiques d\u00e9clar\u00e9es du produit avant l&rsquo;achat. <\/p>\n\n<ul class=\"wp-block-list\">\n<li><br\/>Saudi Gift Shop fixe un d\u00e9lai de 5 jours pour l&rsquo;\u00e9change et de 3 jours pour le retour, et le consommateur n&rsquo;est pas autoris\u00e9 \u00e0 b\u00e9n\u00e9ficier de la politique d&rsquo;\u00e9change et de retour apr\u00e8s l&rsquo;expiration de la p\u00e9riode sp\u00e9cifi\u00e9e, conform\u00e9ment \u00e0 la loi du minist\u00e8re du commerce et de l&rsquo;investissement, qui stipule ce qui suit : \u00ab\u00a0. &#8211; Le remplacement ou le retour de biens, de marchandises et de machines dans le d\u00e9lai pr\u00e9vu \u00e0 cet effet par les \u00e9tablissements commerciaux (produits import\u00e9s distribu\u00e9s par le vendeur), \u00e0 compter de la date de livraison de l&rsquo;article.<\/li>\n\n\n\n<li>\u00c9changer ou retourner un article achet\u00e9 pendant les soldes si le magasin a une politique qui l&rsquo;autorise\u00a0\u00bb.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">La substitution et la r\u00e9cup\u00e9ration sont soumises aux conditions suivantes :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>L&rsquo;article doit \u00eatre dans son \u00e9tat d&rsquo;origine tel qu&rsquo;il lui a \u00e9t\u00e9 livr\u00e9, non endommag\u00e9, exempt de bris et de d\u00e9fauts, et totalement inutilis\u00e9.<\/li>\n\n\n\n<li>L&rsquo;objet doit \u00eatre exactement le m\u00eame que celui qui lui a \u00e9t\u00e9 vendu et ne doit pas avoir \u00e9t\u00e9 modifi\u00e9 ou alt\u00e9r\u00e9.<\/li>\n\n\n\n<li>Envoyez la facture d&rsquo;achat avec la demande de retour.<\/li>\n\n\n\n<li>Le client doit prendre en charge les frais de retour des produits par l&rsquo;interm\u00e9diaire d&rsquo;une soci\u00e9t\u00e9 d&rsquo;exp\u00e9dition convenue d&rsquo;un commun accord.<\/li>\n\n\n\n<li>Si la commande est annul\u00e9e apr\u00e8s avoir \u00e9t\u00e9 exp\u00e9di\u00e9e par le transporteur, le client est tenu de payer les frais d&rsquo;exp\u00e9dition et les frais de retour (le cas \u00e9ch\u00e9ant). <\/li>\n\n\n\n<li>Des frais de paiement \u00e9lectronique peuvent \u00eatre d\u00e9duits lors de l&rsquo;annulation de la commande.<br\/>Quels sont les produits qui ne peuvent \u00eatre ni repris ni \u00e9chang\u00e9s ?<\/li>\n\n\n\n<li>Cadeaux ou demandes sp\u00e9ciales.<br\/>-Aliments et produits alimentaires \u00ab\u00a0dat\u00e9s\u00a0\u00bb.<\/li>\n\n\n\n<li>Si vous \u00eates confront\u00e9 \u00e0 l&rsquo;une des situations ci-dessus et que le vendeur ne vous contacte pas, vous pouvez d\u00e9poser une plainte et l&rsquo;\u00e9quipe de Saudi Gift pourra vous aider.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Comment puis-je \u00e9changer ou retourner un produit que j&rsquo;ai command\u00e9 aupr\u00e8s de Saudi Gift ? Les vendeurs ne sont pas<\/p>\n","protected":false},"author":77,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30975","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Politique d&#039;\u00e9change et de retour - \u0647\u062f\u064a\u0629 \u0633\u0639\u0648\u062f\u064a\u0629<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/saudi-gift.com\/fr\/politique-dechange-et-de-retour\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique d&#039;\u00e9change et de retour\" \/>\n<meta property=\"og:description\" content=\"Comment puis-je \u00e9changer ou retourner un produit que j&rsquo;ai command\u00e9 aupr\u00e8s de Saudi Gift ? 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